// GENERAL

All CUT/SEW patterns are made, processed, and shipped by people; No part of our process is automated and our items all ship from our studio in Orlando, Florida. Our products are hand-inspected before going out for accuracy and we do our very best to make sure that we're only sending you the best possible product.

With that said, please remember: we’re a small team and we're human. We do our very best to make sure that we're sending out products that are of the highest quality, but very rarely small errors will occur. If there are absolutely any issues with the product you receive, please don't hesitate to get in touch with us at contact@heycutsew.com and we'll do our very best to resolve your issue as quickly as possible.

 

// Shipping

// Q. Do you accept returns or exchanges?
If we made a mistake with your order, email us at contact@heycutsew.com and we'll be happy to arrange an exchange at no-cost to you.

If you made a mistake when placing your order, want to process a return, or just want to exchange the item for something else, we're happy to help you with that! Email us and we'll arrange a refund or exchange. Please be aware: returns will need to be in the same condition that they were sent to you in and you may be expected to cover the cost of return shipping. We will only issue a refund for the cost of the item; we will not issue refunds for shipping or customs fees.

Please note: sale or discounted items are not eligible for return or exchange. 


// Q. My item was sent back "return to sender". Will you re-ship it?
For items returned automatically by the postal service, you may pay to have it re-shipped or we will refund you the cost of the item minus shipping at your discretion.

// Q. My item didn't get here when I expected it to. Will you issue a shipping refund?
No. We cannot guarantee any delivery dates by our carriers and will not issue refunds if an item arrives later than originally expected. Please be sure to allow yourself at least 7 business days for shipping and handling time when making a purchase. Please note, since we print all of our patterns to order we do require a 3-5 day processing time prior to shipping.

 

// Q. I'm an international customer. Do your shipping charges include customs fees and duties?

Various customs fees (taxes, duties, processing fees, brokerages fees, etc.) may be charged upon delivery and required to obtain your order. We do not figure these duties into your shipping charges and will not refund fees, shipping, or the cost of your order should you choose not to pay customs fees.

We have no way of estimating duties to your region. Please contact your local customs office for further information.

 

// Sizing

// Q. What sizes do your patterns fit?
Out of the package, our patterns can fit US dress sizes 0 - 20 with the built-in seam allowance. We offer a handy size calculator right here that automatically calculates which of our sizes to sew for your best fit. Looking for a more traditional size chart? You can find a measurement chart for our sizes at the link above.

 

Please note that all of our patterns run large to allow for a wider range of body types, and patterns in our unisex catalog in particular have wider shoulders and account for a broader torso. All of our patterns include adjustment instructions on how to take in or let out the fit if you may need to do so, and we do offer full email support if you need assistant adjusting the fit.


// Q. Your size calculator said that I was a certain size. Now, I've sewn my pattern in that size and it's too big. Help!
Our size calculator averages your measurements and automatically rounds you up to the largest size needed to fit all of your measurements. It operates this way since it's easier to take a garment in than it is to let it out, so you'll never have to re-cut your pattern in new fabric for size reasons. This means that if you have a larger bust or hips but a small waist or some variation of that, our calculator may kick you up too high and you'll end up with a too-large garment.

Please be aware of this when using our calculator; If you know one area of your body is a larger size than the rest of your body, round down one size lower than what our calculator says for your best fit.

// Q. Can your patterns be sized down for dolls?
Unfortunately no, nor do we have any plans to make doll-sized patterns in the future.

// Q. Do you offer kids sizes?
Our pattern size Small is able to fit a kids 12-14, but we do not currently offer children’s sizes lower than that.

// Q. Will you be making plus-sized patterns anytime soon?
We're working to have a wider range of plus sized patterns available ASAP. In order to produce larger patterns with a correct fit we need to purchase software that is currently too expensive for a company of our size. The more we can grow as a company, the quicker we can produce patterns for a wider variety of body types and shapes. Check out our plus size FAQ here for more information.

If you're plus sized and love our concept but can't wear our current line, consider supporting us on Ko-Fi to help us reach the financial goals necessary to roll out new pattern sizes.

 

// Our Patterns

// Q. There are no paper instructions in the package. Where are the sewing instructions located?
All of our pattern instructions are digital and can be found by following the URL on the back of the tag below the yardage chart, or on the first page of the paper pattern itself.

 

// Q. Help! I'm having trouble following your pattern!
We're happy to help! Email us with the pattern you're working on, your issue, and any photos of the garment you may have. We'll get back to you ASAP with recommendations and customized help for your specific needs.

 

// Q. Is seam allowance included on your patterns?

Yes, all of our patterns include a 1/2" seam allowance for any seam that may need to be adjusted for resizing purposes and 1/4" seam allowance for seams that do not.

// Q. I want to use your pattern to make a specific outfit. Can you advise me on how to do so?
We can't walk you through the entire process step-by-step, but we're more than happy to give you recommendations and guidance on how to turn our patterns into a specific outfit or costume you'd like to make. Shoot us an email with photos of what you're looking to create and we'll do our best to help out!

 

// Q. What width of fabric should I buy?
All of our pattern yardages are calculated for 44" inch wide fabric (including interfacing measurements).

 

// Q. Do you accept commissions for specific sewing patterns?

No. We will only create custom sewing patterns for wholesale orders, which have a minimum piece order and are charged at a set labor rate. We do not accept any form of commissions for single patterns.

 

// Miscellaneous

// Q. Will you sponsor me as a social media ambassador?
We do not currently accept individual solicits for social media ambassadors or sponsorships. Instead, we do have an open call for our Rep Program every season which is a contest for ambassadors where we select five to ten Reps for the quarter who make and promote projects using our patterns. Follow us on Instagram and turn on post alerts for more info on when the next Rep Program will start.


// Q. I want to work for you guys! Are you hiring/looking for interns?
We're always looking for new members of our convention pop up shop staff! All current job openings are posted here. Please note: we are not looking for any positions beyond what is listed on our job opening page. Resumes or inquiries for other positions will not be accepted.

 

// Q. How do I know which conventions you're attending?
You can find our updated convention schedule right here!

 

// Q. Will you ever offer all of your patterns digitally?
As of right now, no. The reason we only offer select patterns digitally is because we try to make our patterns as beginner-friendly and easy to follow as possible, and taping together the entire pattern as a first step is time consuming and often confusing for beginners. Although we probably won't re-release our entire line digitally, we will be releasing more digital-only accessory patterns in the future!

 

// Q. I want to see you at a particular convention. How can I suggest it?
Due to travel costs, we're not always able to attend small conventions, but we're always open to suggestions! The best way to get us to a particular convention is to contact that con's vendor coordinator and let them know you want to see us there. You can do so by emailing the convention directly, letting them know you want us to attend, and including a link to our website. Please keep in mind - we schedule all of our conventions a full calendar year out, so we may not be able to get to a convention near you immediately!